At dune55, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with (and who we don't), and what rights you have over your own information. We've written this in plain, clear language so you don't have to wade through legal jargon to understand what's going on with your data.
By registering an account and using dune55 — whether you're placing a bet on a PSL match, playing in the Game Lobby, or claiming a promotion — you agree to the practices described in this policy. If you have questions at any point, our support team is available 24/7.
Six core commitments that define how dune55 handles your personal information.
Your personal information is never sold to third-party advertisers, data brokers, or any other commercial entity. Period. Your data is used to run your dune55 account and nothing else.
All personal data stored on dune55 servers is encrypted. Payment information is processed through PCI-compliant channels. Your account password is hashed and is never visible to platform staff.
We collect only what we need and use it only for the purpose it was collected. Registration data is for account management. Payment data is for processing transactions. Nothing is repurposed without your knowledge.
This policy tells you exactly what we collect and why. There are no hidden data practices or undisclosed third-party arrangements. What you read here is the complete picture of how your data is handled at dune55.
You can request a copy of your data, ask us to correct inaccuracies, or request deletion at any time. Our support team processes data requests promptly and without unnecessary friction.
dune55 conducts regular security reviews and applies platform patches promptly. Our data handling practices are reviewed periodically to stay current with best practices for player data protection.
Who This Policy Applies To: This Privacy Policy applies to all users of the dune55 platform — including the website, mobile app (Android APK), sportsbook, Game Lobby, Live Casino, and any other dune55 services. By using dune55, you confirm that you have read and understood this policy.
We collect two types of data: information you give us directly, and information generated automatically as you use the platform.
Every piece of data we collect is used for a specific, legitimate purpose. Here is a clear breakdown:
| Data Type | Purpose |
|---|---|
| Registration details | Creating and managing your account; verifying your identity and age |
| Payment information | Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer, cards and wallets |
| Bet & game history | Account statements, dispute resolution, and Responsible Gaming monitoring |
| Device & usage data | Platform performance, fraud detection, and security monitoring |
| Support communications | Resolving queries and improving support quality |
| Cookies & analytics | Understanding platform usage and improving user experience |
We do not use your personal data for automated decision-making that has a significant impact on you without human review. Where automated systems flag an account for review (such as in fraud detection), a member of the dune55 team reviews the case before any action is taken.
dune55 uses cookies and similar technologies to keep the platform running smoothly and to understand how players use the site. Cookies are small text files stored on your device when you visit the platform. They do not contain your password or payment details.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using dune55, but some features may behave differently. Essential cookies cannot be disabled as they are required for core platform functionality.
dune55 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and financial record-keeping obligations.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.
You have meaningful rights over your personal data. dune55 is committed to honouring these rights without unnecessary delays or bureaucratic hurdles. Here is what you can request at any time:
Request a copy of all personal data dune55 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
If any information we hold about you is inaccurate or out of date, you can ask us to correct it. We will update the record promptly.
You can request that we delete your personal data. We will do so where there is no legal obligation to retain it — for example, financial records must be kept for the required retention period.
In certain circumstances, you can ask us to limit how we use your data while a concern is being investigated, rather than deleting it outright.
Where technically feasible, you can request your data in a structured, machine-readable format so you can transfer it elsewhere.
You can object to the use of your data for certain purposes, such as analytics. We will review and respond to your objection within a reasonable timeframe.
To exercise any of these rights, contact the dune55 support team via live chat on the platform. We may need to verify your identity before processing your request — this is to protect your account from unauthorised data requests by third parties.
dune55 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key measures include:
While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact our support team. We take security reports seriously and act on them promptly.
dune55 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account or provided personal data to dune55, please contact our support team immediately. We will investigate the matter and, where confirmed, close the account and delete the associated data without delay.
Age verification checks are part of our standard account opening and withdrawal process. These checks serve both as a Responsible Gaming safeguard and as a measure to prevent underage access to the platform.
dune55 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable standards. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes that materially affect how your data is used, we will notify registered players via their registered contact details or through a notice on the platform. For minor clarifications and formatting updates, the revised policy will simply be posted here.
Your continued use of dune55 after a policy update constitutes your acceptance of the revised version. We recommend checking this page periodically, particularly if you are a regular player. Archived versions of previous policies are available on request from the support team.
For any privacy-related questions, data access requests, correction requests, or deletion requests, please contact the dune55 support team through the live chat feature available on the platform. Our team is available 24 hours a day, seven days a week.
When making a data request, please have your registered mobile number or account username ready so we can verify your identity and process your request efficiently. We aim to respond to all data-related requests within five business days.
If you have a concern about how dune55 has handled your personal data and are not satisfied with our response, you have the option to seek further assistance through appropriate channels available to you as a consumer.
Support Contact: Reach out to us via the live chat widget on any dune55 page or send an email to [email protected] (plain text — not a clickable link). Include your account username and a brief description of your request.
Our support team handles all data requests — access, correction, deletion — 24/7 via live chat. We typically respond within one business day.
Open Live ChatRead our Terms and Conditions for the full platform rules, or visit the Responsible Gaming page to learn about our player wellbeing tools.
Your Data is Safe: dune55 uses SSL/TLS encryption on all connections. Your password is hashed and never visible to staff. Payment data is processed through PCI-compliant channels only.
Your Rights: You can request access, correction, or deletion of your data at any time. Contact support via live chat — we'll handle it promptly without unnecessary back-and-forth.
Now that you know exactly how we handle your data, you can sign up with confidence. Create your free account, deposit in PKR via JazzCash or Easypaisa, and enjoy Cricket betting, Live Casino, Slots, and Fish Games — all in one secure place.